403.337.3221

Finance

Payment Options

For procedures over and above a general health exam, we provide our clients with a pricing quote for the treatment before the procedure is performed. Payment for services is due at the time treatment is performed.

A deposit may be required for all pets admitted to the hospital, and payment, in full, is required at discharge.

Types of Payments

We accept cash, debit card, Visa, American Express and Mastercard. We do not accept personal cheques.

Pet Health Insurance

Pet insurance plans are available to lessen the financial burden of veterinary services. Please call 403.337.3221 for more information.

Last updated: July 27, 2021

Dear Clients,

With recent changes to restrictions on businesses, we are pleased to advise that effective May 25, 2020 the restrictions on veterinary practices have been lifted. Based on these changes, below are some important updates to our operating policies.

1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY This includes vaccines, wellness exams, blood work, heartworm testing, spays and neuters, dental services, and more!

2. SAFETY MEASURES TO KEEP EVERYONE SAFE

  • Continue our "closed waiting room" policy to protect our clients and staff. When you arrive, please remain outside the hospital and use your cell phone to call us. We will take a history of your pet's health and discuss any concerns. A staff member will then meet you outside to bring your pet into the hospital for an examination. The Veterinarian will call you to discuss the recommended treatment plan. After your appointment, a staff member will return your pet to you outside, and take care of any needed medications and payment.
  • Continue the use of credit cards as the preferred payment method.
  • Continue with curbside pickup of food and medication.
  • 3. NEW PET OWNERS Have you welcomed a new furry family member to your home? We’d love to meet them! Visit our Must Know New Pet Owner Information page for useful resources and helpful recommendations for new pet owners.

    4. OPERATING HOURS We are OPEN with the following hours:
    Monday to Friday: 8:00 am - 6:00 pm
    Saturday: 9:00 am - 4:00 pm
    Sunday: CLOSED

    Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!

    - Your dedicated team at Carstairs Veterinary Clinic